Even A Life Guard Needs Emotional SafetyI had an incredible complement today whilst I was lifeguarding at the local pool (Yes I do things other than Judo).
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Don't get me wrong I enjoy my job and the vast majority of the customers are really great. Just like the one that gave me the compliment. I get a great sense of pride and satisfaction in keeping people safe. But I can tell some stories and sometimes I have and will in my swimming blog. But that is not the point here.
Obviously, my martial arts training has a lot to do with my copping skills at the pool and it helps that there are therefore few situations in which I feel truly threatened. So I have never really thought about what I do to manage my own internal conflicts when I am confronted with difficult clients. I just do. I have a sense of emotional safety that means I am not threatened as easily as some. Unfortunately, that is not of much help to anyone who doesn't have all those years of martial arts training.
In my Self Defence Classes For Ladies I outline staying calm and how to do it. But that is in the context of Self defence and not every situation is a self defence situation.
Over the years I have come across a large variety of methods on how to stay calm in a crisis or when you are being verbally attacked. This article talks about emotional safety. It strikes me as some of the better methods.